Reset password: login.xero.com and gt; Forgot Password and gt; enter the email address associated with your Xero account and gt; check email and gt; follow the reset link. Use the email address the Xero invitation was originally sent to -- not necessarily your current primary email.

Account locked: after 5 failed attempts Xero locks the account for 30 minutes. Wait 30 minutes and gt; try again with the correct password. Or use Forgot Password immediately to reset rather than waiting.

At the MFA prompt and gt; click "I can't use my authenticator app" and gt; use a backup code if you have one. If no backup codes: contact Xero Support directly at xero.com/contact-xero and gt; select "Account access issue" and gt; Xero can verify your identity and disable MFA so you can log in and set up a new authenticator.

If you can log into Xero but see "You don't have access to this organisation": contact the organisation's Xero Administrator and gt; ask them to re-invite you at Settings and gt; Users and gt; Invite a User and gt; enter your email and gt; assign the appropriate role. You will receive a new invitation email to accept.