Knowledge Resource for Resolving Sage Errors
Let’s dive in deeper, resolving these SAGE errors. Sage accounting software also has a set of common errors that can be frustrating for users.
Common Sage Accounting Software Errors
SAGE Installation & Connectivity Errors
SAGE Error 1603″ or “Fatal Error during Installation”
Error Description / Category
Installation Error. A very common error during the installation of Sage. It often relates to insufficient user permissions or conflicts with system components.
Complexity
High
Common Resolution Steps
1. Run as Administrator: Right-click the installation file and select “Run as administrator.”
2. Check Permissions: Verify that the user has full control permissions for the installation directory and all related files.
3. Temporarily Disable Security Software: Antivirus or firewall software can block the installation. Temporarily disable it and retry the installation.
4. System Prerequisites: Ensure all necessary Microsoft components like the .NET Framework and Visual C++ are installed and up-to-date.
SAGE “Error 49153” or “Cannot access database”
Error Description / Category
Database Connectivity Error. Occurs when Sage cannot connect to its database, often due to network issues, firewall settings, or server problems.
Complexity
Medium
Common Resolution Steps
1. Check Network Connectivity: Verify that the network connection to the server is stable.
2. Firewall Settings: Ensure that the firewall on both the server and workstation has exceptions for the Sage program and its database ports.
3. Sage Services: Restart the Sage services and the Database Server Manager.
4. Permissions: Verify that the user has the correct permissions to access the data directory.
SAGE Error 1324 or “Path contains invalid character”
Error Description / Category
File Path Error. This happens when the file path to the company data contains special characters, spaces, or is too long
Complexity
Low
Common Resolution Steps
1. Rename the Directory: Rename the directory where the company file is stored to remove any special characters (e.g., &, #) or spaces.
2. Shorten the Path: Move the company file to a root directory (e.g., C:\SageData) to shorten the path and avoid the error.
SAGE Error 200
Error Description / Category
Crystal Reports and Printing Error. Typically appears when trying to print reports or documents. It’s often related to missing or corrupted printer drivers, DLL files, or .NET Framework issues.
Complexity
Medium
Common Resolution Steps
1. Check Printer Drivers: Ensure the printer drivers are correctly installed and updated.
2. Re-register DLLs: Manually re-register the Crystal Reports and related DLL files.
3. Repair .NET Framework: Use a Windows repair tool to fix any issues with the Microsoft .NET Framework.
SAGE Data & Workflow Errors – “Data Corruption”
Error Description / Category
File Integrity Issues. An error that can manifest as various symptoms, including slow performance, unexpected crashes, or incorrect financial figures. Caused by improper shutdowns, hardware issues, or software conflicts.
Complexity
HIGH
Common Resolution Steps
1. Run Data Verification: Use Sage’s built-in Data Verification or Check Data utility to scan and repair the company file.
2. Restore from Backup: If the verification fails, restore the most recent, clean backup of the company data.
3. Professional Assistance: If the corruption is severe, it may require a data repair service from a certified Sage consultant.
SAGE “Disconnected Logins””
Error Description / Category
Ghost User Sessions. Occurs when a user’s session crashes without properly logging out, leaving a “ghost” login that prevents them or others from accessing a module.
Complexity
Low
Common Resolution Steps
1. User Login Status: In Sage, go to Tools or Settings and find the User Login Status screen.
2. Log Off: Manually log off the disconnected user session to free up the login. This can usually be done by an administrator.
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